ARCHITECTURAL SUPPLEMENTS WEBSITE PRIVACY POLICY
Last Updated: January 10, 2020
Your privacy is important to us:
- Unless we say otherwise in this Privacy Policy, we do not use personal information to market or advertise to you.
- We do not sell user personal information.
Architectural Supplements does use your personal information for certain stated purposes, such as providing and improving our website and communicating with users about new Architectural Supplements website features, products, Websites, and events. Please read this Privacy Policy. It describes what information we collect from you and how we use that information.
This Privacy Policy governs how Architectural Supplements LLC (“Architectural Supplements,” “we,” “our,” or “us”) uses and shares personal information collected by our website at architecturalsupplements.com (the “Website”). “You” are a “User”. This Privacy Policy forms a part of the Website Terms of Website (https://architecturalsupplements.com/terms-of-service/) and shares the same terminology. You should read both documents together.
1. Information Architectural Supplements Collects
Architectural Supplements may collect personal information from Users as described below.
1.1 Personal Information that We Collect Directly from Your Input
When a User creates an account on the Website, we ask you for certain information, such as your first name, last name, email address, password, title, company type and name, company address and phone number, and cell phone number.
When a User contacts us by phone or email provided on the Website, we may store the resulting personal information received.
1.2 Personal Information that We Collect Indirectly from Your Use of the Website
When a User uses the Website, some information may be automatically collected to help us understand how the Website is being used and how to improve the Website. For example, device type, the device identifier (UDID), the Open Device Identification Number (ODIN), date/time stamps for each visit, browser type, operating system, Internet Protocol (IP) address, Internet Website provider (ISP), referring/exit pages, clickstream data, and domain name are all collected for purposes of administering, tracking usage of, and improving the Website. We may store this information in log files.
Cookies and Similar Technologies
Architectural Supplements uses cookies (small text files placed on your device) and similar technologies to provide the Website, to help collect data, and to market to Users. These cookies help us provide the Website. For example, they allow you to log in to secure areas of the Website and help the content of the pages load quickly. We use cookies to provide Users with a more personal, useful, and interactive experience with our Website. We also use web beacons to help deliver cookies and gather usage and performance data. The Website may include web beacons and cookies from third-party Website providers.
In addition to the cookies we set, third parties can also set cookies when you visit our sites. For example:
- Companies we hire to provide Websites on our behalf, such as site analytics, may place cookies when you visit our sites.
- Companies that deliver content, such as videos linked or embedded, place cookies on their own. These companies use the data they process in accordance with their privacy policies, which may enable these companies to collect and combine information about your activities across websites, apps, or online Websites.
Each User has a variety of tools to control cookies, web beacons, and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics Website providers to opt out of data collection through web beacons and similar technologies. User browser settings and other choices may impact the functionality of the Website.
2. How We Use Your Personal Information
We store and process User personal information in the United States, and we use this information as follows:
- To provide the Website service, including updating, securing, troubleshooting, and providing support.
- To improve and develop the Website.
- To respond to User input and questions and provide customer service.
- To communicate with Users about upcoming Architectural Supplements events, new website features, products, services, and other news.
- To send the User information including confirmations, technical notices, updates, security alerts, and support and administrative messages.
- To identify specific Users in our system.
- To facilitate the creation and management of accounts on our Website.
- To process and deliver orders.
- To comply with our legal, regulatory, compliance, or auditing obligations.
- For other purposes with your permission.
Architectural Supplements does not use your personal information to market or advertise to you, except as stated in this Privacy Policy.
3. Information We Share
Architectural Supplements does not sell User personal information. We share personal information we collect on Users when Users create accounts, request support, or otherwise use the Website. We may also share User personal information with vendors, consultants, and other third party Website providers who need access to such information to carry out work on our behalf and at our direction. For example, we rely on data center operators and communications vendors to operate our Website or send you notifications.
We use a third-party provider, Constant Contact, to manage our email mailing lists and to deliver our newsletters and other e-mails. When you create a User account, you sign up to receive emails from Architectural Supplements. Your personal information is securely shared and stored with MailChimp. You may “unsubscribe” from our e-mails at any time by clicking on the “unsubscribe” link at the bottom of our e-mails, in which case MailChimp will delete your information from our mailing list. For more information on how MailChimp protects this data, please review MailChimps Privacy Policy.
We may also share User personal information for legal, protection, and safety purposes. For example,
- We may share information to comply with applicable laws.
- We may share information to respond to lawful requests and legal processes.
- We may share information in an emergency, such as protecting the safety of our employees and agents, our Users, or any person.
- We may share information to protect the rights and property of Architectural Supplements, our agents, employees, customers, and others, including by enforcing our agreements, policies, and terms of use.
- We may disclose or transfer your personal information in connection with the sale, merger, bankruptcy, sale of assets or reorganization, in whole or in part, of our company.
In any such case, Architectural Supplements requires recipients to comply with the terms of this Privacy Policy and all applicable data privacy and security laws.
In the unlikely event we discover that a recipient is using personal information in a way that conflicts with this Privacy Policy, we will take all reasonable steps to stop them.
4. Information Choices and Changes
Users may opt out of providing personal information to the Website at any time by ceasing to use the Website and by emailing to have their account removed. Architectural Supplements will stop collecting the User’s personal information in these cases, but may still retain the User’s personal information as outlined in the “Data Retention” (Section 7) of this Privacy Policy (below).
Our communication email regarding events, news and other such topics explain how to opt out of receiving such emails. If a User opts out, we may still send them operational emails that pertain to the User’s account and notifications regarding our Websites.
Users may send requests about their personal information to our contact information in Section 11 below, including to change contact choices, opt out of our sharing with others, and review, update, correct, or delete personal information. Once the User has been authenticated, we will use commercially reasonable efforts to honor these requests. We may retain an archived copy of User records as required by law. Such opt outs may result in disruption or cancellation of the Website or impairment of certain Website functionality.
5. Children
This Website is intended for Users eighteen (18) or older. It is not in any way designed to attract children. If we discover that a person under the age of eighteen (18) has submitted personal information to our website, or that someone has inappropriately done so on their behalf, we will delete such information from our databases as soon as practicable and in accordance with applicable law.
6. Information Security
We use security technologies and procedures to help protect your personal information from loss, misuse, and unauthorized access, use, disclosure, alteration, and destruction. Our security procedures and practices are consistent with industry standards applicable to our collection and use of personal information. In the event of an unauthorized release, disclosure, or acquisition of User information, Architectural Supplements will notify affected individuals, as required by applicable law. While we use reasonable efforts to protect your personal information, no company can guarantee its absolute security.
7. Data Retention
We store the information we collect for as long as you have an Account, or for up to 30 days in our archives when you ask for data to be deleted (as set forth in Section 4, above). Additionally, we retain User information to resolve disputes, enforce our policies, and to comply with the law.
8. How to View, Correct, or Update Personal Information
Users can update their information by logging into their accounts and visiting the Account Settings tab on the User profile. If that is not effective, the User can contact us directly at .
9. RIGHTS OF CALIFORNIA RESIDENTS
The California Consumer Privacy Act (“CCPA”) provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
9.1 Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
9.2 Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
9.3 Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Calling us at 800-548-9610.
- Emailing us at
- Visiting architecturalsupplements.com.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
9.4 Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response through that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
9.5 Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
10. Changes to this Policy
We may make changes to this Privacy Policy from time to time. If we make changes to this Privacy Policy that we believe will materially affect your rights, we will notify you by email about these changes and post a notice to the Website and change the “Last Updated” date above. If you continue to use our Website after we provide such notice, you are agreeing to accept these changes. Otherwise, for non-material changes, the Privacy Policy will be updated on the Website. You should consult this Policy regularly for any changes.
11. Contact Information
If you have any questions about this Privacy Policy or wish to contact us, please contact . You can reach Architectural Supplements by mail at:
Architectural Supplements
567-1 South Leonard Street
Waterbury, CT 06708
